FAQ's

Hello Candy Lovers! Tom & Ryan here. Welcome to ACandyStore.com! We're here to share our passion for life, love and candy. If you have any questions, this is the place to be. We have received lots of questions over the years. So, to make it easier for you to get the answers you need, we've created this Frequently Asked Questions page to help. If you have a question that you don't see below, please let us know and we will be happy to address your concerns promptly.

Enjoy Your Candy!
Tom & Ryan
ACandyStore-keepers

Frequently Asked Questions

Do you accept orders from individuals? Or only businesses and wedding planners ?
We offer candy to any person in need of sugary candy goodness. No need to be a wedding planner or large company, though we do a lot of business with them too. If you see something you like, please feel free to buy it! Just because we carry lots and lots of bulk candy, doesn't mean it's only for businesses. We are here to serve all your candy needs. If you just wanna make smores with your kids and need some chocolate bars, we've got what you need. On the other hand, if you are planning your daughter's nuptuals and need bulk wedding candy, we can help you with that too!

If you can't find what you're looking for here, e-mail us at admin@acandystore.com and we'll see what we can do. We have relationships with all major candy companies and can usually find what you're looking for.

Our checkout process is very secure, and we ship though UPS. So packages are delivered nationwide through a world renowned handler. Be careful with shipping on meltable orders during the warm weather months. We include ice packs, but would hate for your chocolates to melt on your hot front porch if no one is home to receive them! Check out the question below about meltable orders.

How long will it take for my candy to get to me?
We estimate 48 hours for processing all orders. That means getting all the elements of your order together and packing them. That can take longer during busy holiday candy times, but not too much longer. Then, we hand it off to our shipping partner UPS.

We are in Los Angeles, so the closer you are to us, the sooner it will get to you. UPS Ground orders to San Diego, normally arrive the day after we ship them. The same order to Maine would take 5 business days. UPS Ground shipping is also the method we use for Flat Rate Shipping. So if you choose to take advantage of our great low flat rates, or if you prefer to choose the variable UPS Ground rate, delivery of your package is estimated at 5 business days or less once it is shipped.

If you choose UPS Next Day Air or UPS Second Day Air shipping it won't take long at all. Once we have had time to process the order, your candy will arrive either the next business day or in two business days, respectively. We recommend using these expedited shipping methods in warm weather months to avoid melting of chocolates and some gummi candies. We do include free ice packs in meltable orders. (See below for more info).

I can't wait 5-7 business days! I need my lollipops sooner! Is that possible?
Ha ha, definitely! Choose "Next Day Air" or "2nd Day Air" when selecting your shipping method on our one-page checkout. UPS delivers Next Day Air orders in 1 business day and Second Day Air orders in 2 business days. It's a little more expensive, but much faster! We also prioritize these orders in our processing department. We usually need about one day minimum to process and pack an order. So add that to the UPS time and you've got 2 to 4 business days. So hang in there, your lollipops will be there soon!

Tom & Ryan, you don't understand. I need them NOW!
Ok, call us and we'll see what we can do. We know all about candy withdrawals...no fun! We will work with you to get the candy to you as soon as possible.

I'm in Los Angeles too. Can I pick the candy up from ACandyStore myself?
Unfortunately, we do not currently offer customer pick-up. But if you are in Los Angeles, it should take UPS no time at all to ship your order. Figure three full business days after ordering at the most.

How do you keep meltable candy from going soft in hot weather?
No one likes melted candy. Shipping during hot weather months means we have to take extra care in packing your orders...which we do! We include free cold packs to help keep your candy cool. You may also need to select Next Day Air or 2nd Day Air shipping on the checkout page to be sure the ice packs can do their job. Ground shipping takes too long for those hard working little ice packs to stay cold! We want to keep your candy bars in good condition!

Also, we may only ship meltable orders Monday through Wednesday if we observe it to be appropriate. That way, with UPS Next Day or Second Day Air shipping it should be delivered by the end of the week, and avoid sitting in a hot UPS warehouse all weekend! If we're shipping to a residence, it is also helpful if someone is home to receive the package. Not many people have air-conditioned front porches!

How do you verify the kosher status of your kosher candy?
We realize the importance of keeping kosher and strive to bring you the most up to date information on each kosher candy item. We have researched every item in our kosher candy categories to try and bring you the correct Kosher mark for our candies. However, as manufacturers do occasionally change their processes, we cannot guarantee the accuracy of our kosher candy's status. We will not be held responsible for any inaccuracies of this nature on our site. If you are unsure of the kosher status of an item, feel free to contact us and we'll be happy to research it for you. For detailed inquiries, please contact the manufacturer.

What if I ordered something that is out of stock or discontinued?
Although we try to fulfill all orders completely, we carry over 1500 products which inevitably go in and out of stock from time to time. If your order contains an item that is out of stock, we will ship the remainder of your order, contact you to let you know, credit your account the difference and adjust the shipping rate accordingly. We are not able to keep back orders of out-of-stock items so you will need to try and order again at a later date.

How much does shipping cost?
That depends. There is a Shipping Calculator in our Shopping Cart. Simply click "View Cart" from any page, enter a shipping zip code and it will show you the different rates for shipping your order. That will help you select which method is right for you. You do not have to enter your credit card number before seeing your shipping cost. UPS determines shipping rates based on your distance from us, the weight of the package, and the shipping method you choose. If you choose a faster shipping method, it costs more. 2nd Day Air is about double the cost of Ground, and Next Day Air is a little less than double 2nd Day, usually. We're in Los Angeles, so it costs a lot more to send 300lbs. to Maine than 3lbs. to San Diego!

Why does shipping cost so much?
Honestly, because candy can be heavy and bulky. Although our prices on bulk candy are very low, UPS doesn't take price into consideration for their shipping costs. Bigger, heavier items take up more space and add more weight to their trucks and planes, and that costs money. Fuel prices are rising, yes. But the fact is that candy is just a heavy item. But it tastes so good!

Is ordering from www.acandystore.com safe and secure?
You bet. We wouldn't be in business long if it wasn't! ACandyStore.com is a Yahoo! Store. All the information you submit is stored on Yahoo!'s secure servers, not ours. They erase it after a month and do not sell or share any of your information with any third parties. No need to worry, we are a safe and secure online retailer. So, go ahead and order all the salt water taffy you can eat!

I hate spam! Do I have to give you my email address?
We hate spam too! Rest assured we will never sell your email address to a third party. We will only use your email address if we need to contact you regarding a specific order, or if there is a related promotion for ACandyStore.com we think you might be interested in. We won't spam you if you won't spam us, deal? :)

I hate telemarketers too! Do I have to give you my phone number?
Telemarketers are evil. We do not share your information with anyone...much less despicable evil-doers like telemarketers! We need your phone number in case we need to contact you about your order. For example, if something you ordered is out of stock or there is a problem with payment. We always try your email first, but if that doesn't work, we'll call. Feel free to screen, we'll leave a message.

What if I want to buy something in a smaller quantity than what ACandyStore lists?
What, you're not in the mood to down all ten pounds of Jelly Belly's by yourself?! Haha. We hear ya. Unfortunately, we are an online bulk candy store. We sell in bulk to keep our prices low for you. We sell them in the same packaging we get from the manufacturer. Why don't you just have a friend over and just eat five pounds each!

The package I received from ACandyStore isn't exactly what I ordered. What do I do now?
Well, double check your order confirmation email first. If it doesn't match the shipment and is our mistake, we will gladly reimburse your shipping costs to return it and send you the correct order. To return the shipment, check our contacts page for our address and let us know via email at customerservice@acandystore.com or a phone call to expect a package from you. Once we receive it, we will ship out your corrected order.

Do your orders come satisfaction guaranteed?
Yes... except when the answer is no. Unfortunately, we cannot guarantee chocolates or any meltable items. Also certain items like Old Fashioned Stick Candy have warnings about their fragile nature that should be reviewed before ordering. Other than that, yes. So if you receive an order that is damaged, broken or just plain not what you ordered, let us know within 5 business days of receipt from UPS. (Receipt date determined by UPS Delivery Confirmation).

I noticed that you have a "coupon code" area on your order form. How do I get a coupon?
Sign up for our Newsletter at the bottom of this page or ask us about bulk discount deals. We have specials and featured items on our home page, but often do other promotions that offer big savings! Only customers on The ACandyStore Newsletter list will receive these coupons, so sign up today!

Where do you get all the great information about your products?
Most of our information comes directly from the candy manufacturer. It is important that any information about the quantity or ingredients of a product, come from the people that make it.

Also, we gather information about the company from various sources. We feel it's healthy to have a balanced perspective of a company instead of just taking their word for it. Some historical and trivia information is taken from candy researchers in books and online. We sometimes employ information from Wikipedia as well. Shopping comparison sites and candy blogs are good places to get relative quality ratings too. If you have any questions about the information we have posted, please feel free to ask!

We hope this list has answered your question. Please feel free to contact us with any further inquiries about wedding candy, bar mitzvah candy, jawbreakers, licorice candy, mints, or anything related to candy.

If you have any other questions, send us an email: admin@acandystore.com. We'll get back to you as soon as possible, and maybe post your question here as well!